Returns policy
At Bound By Obsession, we stand by the laws set out by the UK office of fair trading in distance selling and take pride in upholding your rights as consumers.
If in the unlikely event that you are not happy with your ready to ship garment, do just send it back, please inform us as soon as possible so that we can make the transaction as smooth as possible for you.
We may request a little information for identification and security.
We can only send refunds directly to the bill payer, the contract of sale is not transferable.
We will need to have received the returned item before completing the refund or exchange.
You have 14 days from receipt of a stock garment to return it in its original condition with labels and tags still in place and unworn for a full refund or an exchange.
You do not need to give a reason but we would appreciate the information.
We can not accept returns for custom work.
Made to order, made to measure, custom and bespoke garments are classed as custom work and unfortunately can not be returned.
Please be aware that refunds may take a few days to process.
You have 14 days from placing a custom order to cancel, however, the cost of any work carried out within those two weeks will have to be covered.
Please take care when taking your measurements for custom garments, we can make some alterations to a certain extent and would never leave a customer with a garment that didn’t fit them correctly but this could increase the costs for you. If you are unsure about any aspect of the measurements, please do get in touch, we are happy to spend as much time as you need helping with the measurements.
If you have any questions at all, do feel free to contact us here